We believe you should understand exactly what you're signing up for, and be able to leave just as easily as you arrived. This page explains both.
Sign up free, no card needed. Your 30 days start the day you join, with full access. You only add a card if you decide to stay.
One click in your billing page. No forms to submit, no emails to send, no phone call required. It takes about 30 seconds.
£60 a year per active property (about £5 a month). Archived properties are always free. The price you see is the price you pay.
Roost charges per active property, billed once a year. There are no tiers, no feature limits, and no add-ons — every landlord gets the full platform for the same price.
About £5 a month, billed once a year
Always free. No payment details ever needed.
Always free. Read-only access retained for 6 years.
As a practical example: one property costs £60 a year. Two properties cost £120 a year. Five properties cost £300 a year. If you archive a property mid-year, it stays paid for until your renewal and then drops off your subscription. Until then, you can use that paid-for place for another property at no extra cost.
Every new landlord account starts with 30 days free, and no card is needed to sign up. Here's exactly what happens, day by day.
You create your Roost account with your email address. No card is needed. Your 30 free days start today.
You have complete access to every feature. Add properties, upload documents, invite tenants, track compliance. There is no restricted trial version — this is the full platform. We'll remind you before your 30 days are up.
If you'd like to keep going, add your card on the Billing page. You're charged at that moment: £60 for each active property, for one year from that day. You'll receive a receipt from Stripe (our payment processor). You can also subscribe before your 30 days are up; you're charged on the day you do.
You owe nothing, and nothing is charged. Your account becomes read-only: you can still see and download everything you've uploaded, but you can't add or send anything until you subscribe. If the account then stays unused for 90 days without a subscription, it is automatically deleted, along with everything you uploaded, so download anything you want to keep before then.
We use Stripe as our payment processor. Your card details are stored securely by Stripe — Roost never sees or stores your full card number. Stripe is PCI DSS Level 1 certified and trusted by millions of businesses worldwide.
We made cancellation a single-click operation, on purpose. If you want to leave, we want that to be easy — not an obstacle course designed to wear you down. Here is the exact process.
Click "Billing" in the top navigation bar, or open the user menu (top right) and select "Billing & subscription".
This opens the Stripe billing portal — the same system that handles your payment details and invoices.
Stripe shows you your current plan and renewal date. Click "Cancel plan" to proceed.
Your subscription is cancelled. You retain full access to Roost until the end of your current billing period — we don't cut you off immediately. After that, archived properties remain accessible for free (read-only) for the 6-year retention period.
Changed your mind after paying? You have 30 days to get your money back. Within 30 days of any charge (your first payment, a yearly renewal, or a property added part-way through the year), ask for a refund from the Billing page in your Roost account and we'll refund that charge in full. We don't ask you why. Your free 30 days need no refund: nothing is charged during them.
If you run into any trouble cancelling, email us at hello@wearemorado.com and we'll sort it out within one working day.
These aren't small print. They're the product decisions we've made and won't reverse.
We will never hide the cancel button, add friction to the cancellation flow, or send guilt-trip emails when you leave.
If we ever change our pricing, we'll give you at least 30 days' notice before your next renewal. You'll always have the chance to cancel first.
Within 30 days of any charge, ask from the Billing page in your Roost account and we'll refund that charge in full. No forms to fill in.
Archived properties are read-only and free for 6 years — even if your subscription has ended. We never hold your compliance history hostage.
When a retention period expires, we email you and ask what you'd like to do. You make that decision — we don't make it for you.
We don't advertise. We don't sell your data to third parties. We don't use your property documents or messages to train AI models. The subscription fee is our business model.
No card needed to sign up. Add one only if you decide to stay. The full platform, from day one.
Get started free →No card needed · £60 a year per property after your 30 days · Money back within 30 days of any charge